California Consumer Ombudsman
HOW TO GET LEGAL HELP
Resolve Consumer Complaints
California Consumer Complaints are expression of displeasure, grief, regret or resentment. A California Consumer Dispute is conflict, active disagreement, argument about personal rights, public policy or law issues.
Everyone wants to be heard and respected. We advocate for mediation based on fundamental belief that individuals and business can resolve complaints and disputes when provided skilled guidance and legal rights support.
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Submit Your California Consumer Complaints
California Consumer Ombudsman
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The word ombudsman dates back to 1809 when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizen complaints against governmental agencies. Ombudsman loosely translates as citizen defender or representative of the people.
The California Consumer Ombudsman is helpful when:
1) Uncertain about which policy, procedure, or regulation applies to
your situation.
2) Unfairly or inequitably treated or that a policy, procedure, or
regulation has been applied unfairly or erroneously, or is itself
fundamentally unfair.
3) If a problem that requires someone to help negotiate a solution, or
to help facilitate your communication with others.
4) Would like to find out who has the authority to make an exception to
a rule or policy.
5) Want to know the right person or office to whom to direct a formal
complaint or grievance.
California Consumer Ombudsman is a designated neutral person who provides confidential and informal assistance in resolving consumer conflicts. The California Consumer Ombudsman investigates complaints, reports findings, and helps mediate fair settlements, especially between an individuals or group of individuals; and an institution or organizations.
The California Consumer Ombudsman will:
Listen to complaints
Answer questions
Analyze situations
Explain policies and procedures
Provide information and advice
Explore solutions
Help untangle bureaucratic red tape
Suggest appropriate referrals
Assist in pursuing a resolution
Inform administration of significant trends
Recommend changes in policies and procedures
The California Consumer Ombudsman does not advocate for any side in a conflict. The role of the California Consumer Ombudsman is to identify potential areas of conflict, wrongdoing, administrative abuse and provides information on individual rights. The California Consumer Ombudsman provides an opportunity for informal discussion of problems outside formal channels.
Visit the Ombudsman Directory www.locateombudsman.com to find California Ombudsman in your area.
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California Consumer Ombudsman
Submit Your California Consumer Complaints
